"Earl Sasser helped us understand what the Service Profit Chain meant as an operating model for our business. His perspective reinforces the real interdependence that exists between guests, associates and shareholders. Their perspective has influenced our strategic plan."
- Peter Dunn, CEO The Steak n Shake Company
As a result of the Executive Alignment Program, senior management leave with a powerful new view of their business and a fact-based plan of action for Achieving Breakthrough Value.
Example Executive Alignment Program
Preparation:
• Conduct Organization Readiness Assessment • Self-study CD • Consulting support to define Strategic Value Vision and Value Equation for Target Customers
and Employees
Session 1 - Applying Value Profit Chain Principles
• Strategic Value Vision and Operating Value over Costs Review • Review Results of Preparation Consulting • Review Assessment Results • “Fewer, Better People” • HR Value Cycle • Case Study: Loomis • Building the Business Scorecard - Concept Review and Application • Building the Business Scorecard - Application Exercise • The Performance Trinity
Post Work
• Leadership Values and Behaviors • Draft the Business Scorecard • Map the Current Customer and Employee Experience
Session 2 - Putting the Value Profit Chain to Work
• Gateway Case: CEMEX • Review of Leadership Values and Behaviors and Current Customer and Employee Experience
• The Management System • Site Visit to a World Class Company • Chartering Implementation Teams
Follow Up
• Complete Business Scorecard • Cascade Customized Learning Experience to Senior Leaders and Managers • Customer and Employee Experience Design Teams • Complete Implementation Teams
SPCI provides customized solutions to executive teams interested in learning more about Achieving Breakthrough Value management practices and their relevance to their business. Working with a senior consultant, a combination of assessment tools and onsite management team workshops will provide executive teams with a strong foundation around the core concepts as well as an implementation framework for taking action based on their own data.
Steps to Customization
1. Understand the current business plan
and establish client-specific objectives
for the program.
2. Design an initial approach and test
with key stakeholders.
3. Collect and analyze all data based on
design choices.
4. Conduct 1 to 2 executive team
workshops using an Action Learning
model.
5. Evaluate effectiveness of the program
and assist with next steps.
Visit Us:
The Service Profit Chain Institute
44 Baker Hill Drive
Hingham, MA 02043
