The Achieving Breakthrough Value: Organizational Assessment collects data from 4 stakeholder groups about an organization’s performance across 6 dimensions that are based on the Best Practices of Service Profit Chain leading companies.
Who are your company’s target customers? What is your value proposition to them? How about employees—how loyal to your firm are the people in key customer-facing roles? The Achieving Breakthrough Value: Organization Assessment is a comprehensive study based on the best practices of leading Service Profit Chain companies. It includes a series of web-based surveys that are completed by:
• Top management (up to 15 respondents)
• Senior management (up to 50 respondents)
• Front line Sales and Service Managers (up to 50 respondents)
• Front line Sales and Service Employees (up to 100 respondents)
The results of their survey responses tell a compelling story. As a result of conducting this assessment you will gain new insight into:
• What areas represent your organization’s greatest strengths and weaknesses
in delivering a competitively superior experience to customers
• The level of alignment that exists between executives and senior managers around the
vision and strategy of the company
• What your highest performing front line employees believe is most important to improving
their ability to serve customers
• What actions you would take to dramatically improve short and long term business
performance
Where do we start? What are the biggest opportunities for performance improvement? How are ready is the organization to embrace an operating model that leverages customer value over operating costs? The Achieving Breakthrough Value: Organizational Assessment answers these questions and more...
SKU/Item Number: ABV-1011
Price: $8,500.00
• Comprehensive snapshot of your
organization’s areas of strength and
opportunities for improvement
• Includes 4 stakeholder groups to create
a complete view of the level of alignment
in delivering a clear value proposition to
a targeted set of customers
• Supported by consulting services to
assist in action-planning based on
assessment results
Visit Us:
The Service Profit Chain Institute
44 Baker Hill Drive
Hingham, MA 02043
