The Service Profit Chain Institute Consulting Services helps our clients define and improve specific links in the Service Profit Chain, or plan and implement a Transformation Process to realize the benefits of putting the Service Profit Chain to work in their organization.
At the heart of our approach is The Service Profit Chain Management System™. A proven set of processes, tools and technologies, based on the study of world class companies, that ensures delivery of a consistent employee and customer experience that leverages Customer Value over Operating Costs.
Our Best Practices research include the world's leading companies, and our partners and associates represent leading authorities in the areas of Service Management, Leadership Development, Organizational Change, and Strategy Deployment.
Transformation Process
This involves the entire capability set of Consulting Services from Organization Assessment through to customizing the SPC Management System™ and planning phased-based implementation. It usually involves 7 discrete and overlapping steps that take place over a 6 to 16 month period depending on the size and scope of the client.
This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion of the survey.
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The Service Profit Chain Institute
44 Baker Hill Drive
Hingham, MA 02043
