Achieving Breakthrough Value

The Service Profit Chain Institute is a consulting firm dedicated to helping companies achieve better performance by improving the linkage between employees, customers and profits. We work with our clients to solve a variety of challenges.

The Ownership Quotient

Available now: The Ownership Quotient, Putting The Service Profit Chain to Work for Unbeatable Competitive Advantage. Order here

Click here to learn more about The Ownership Quotient.

Want to learn how your company compares to Service Profit Chain leaders? Click here to take the Ownership Audit

Click here to download our free White Paper: What's Your Ownership Quotient?

Join us in New York for our book launch at The Plaza. Click here for more information.

Our Capabilities

The Service Profit Chain Institute's capabilities include:

•  Consulting Services
•  Transformation Process
•  Executive Alignment
•  Products and Programs

Our Best Practices research include the world's leading companies, and our partners and associates represent leading authorities in the areas of Service Management, Leadership Development, Organizational Change, and Strategy Deployment.