The Ownership Quotient - Hardcover
Putting the Service Profit Chain to work for unbeatable competitive advantage

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The Ownership Quotient - About the Authors

James Heskett - Read Bio W. Earl Sasser - Read Bio Joe Wheeler - Read Bio
James Heskett
 W. Earl Sasser
 Joe Wheeler

Related Writings

Click here for some additional writings by the authors of The Ownership Quotient.