The Ownership Quotient - Press Releases
The Service Profit Chain Institute Announces Release of Much Anticipated New Book
Media Biographies
About the Authors
James L. Heskett and Earl Sasser are both Baker Foundation Professors at Harvard Business School.. They were co-authors with Leonard Schlesinger of The Service Profit Chain and The Value Profit Chain. Joe Wheeler is the Executive Director of the Service Profit Chain Institute, a consulting firm that helps organizations achieve dramatic business results by implementing service-profit chain concepts.
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| James Heskett Download Photo |
W. Earl Sasser Download Photo |
Joe Wheeler Download Photo |