The Service Profit Chain Institute, Linking Employees, Customers, and Profits

Products and Programs


This is an overview of the Products and Programs available to support our client’s journey toward delivering an employee and customer experience that achieves better business results.



Achieving Breakthrough Value: Organizational Assessment
This web-based survey enables our clients to assess their organization against the Best Practices of Value-Profit Chain leading companies across a variety of dimensions that are consistent with high-performance.


SKU/Item Number: ABV-1011      More Details          Price: $8,500.00


Achieving Breakthrough Value: Senior Leadership Program

As a result of this program, senior managers apply the concepts and tools associated with Achieving Breakthrough Value to their business units and leave with an Action Plan designed to achieve significant business improvements.

SKU/Item Number: ABV-1012      More Details          Price: Inquire


Achieving Breakthrough Value: Front Line Managers Program


The challenges and opportunities of managing the employee/customer interface in a way that delivers a consistent and differentiated customer experience is at the core of this engaging and skills enhancing 2 day workshop.


SKU/Item Number: ABV-1013      More Details          Price: Inquire


Achieving Breakthrough Value: Action Learning Program

This 4 CD-ROM set includes all of the key concepts required to apply Value Profit Chain concepts, including workshop designs to assist managers in guiding their own teams around applying these concepts and tools in their own
                                   organizations.

SKU/Item Number: ABV-1014      More Details          Price: $1,000.00


Leading Change and Organizational Renewal: Senior Leadership Program

Senior leaders learn and apply research-based models and tools required to effectively implement organization strategy and leading change in their individual business units.

SKU/Item Number: LCR-1015      More Details          Price: Inquire


Leading Change and Organizational Renewal: Action Learning Program

This action learning system consists of a 4-CD ROM set that provides managers with all of the concepts and tools for Leading Change and Organizational Renewal in their own organizations.

SKU/Item Number: LCR-1016      More Details          Price: $1,000.00


Visit Us:
The Service Profit Chain Institute
44 Baker Hill Drive
Hingham, MA 02043

Call Us:
877-777-0455

Fax Us:
781-749-6855

Email Us:
info@serviceprofitchain.com